This privacy policy sets out how Ernest Thomas (Hendon) Ltd uses and protects any information that you provide when you use this website. We are committed to ensuring that your privacy is protected.
We may change this policy from time to time by updating this page. You should check this page periodically to ensure you are happy with any changes. This policy was last updated in 2025.
What Information We May Collect
When you interact with this website or contact us, we may collect the following information:
- Name and job title
- Contact information including email address and postal address
- Company name and type of business
- Demographic information such as postcode, preferences and interests
- Other information relevant to trade enquiries or customer surveys
What We Do With the Information We Gather
We require this information to understand your needs and provide you with a better service. In particular we use it for:
- Internal record keeping
- Processing and responding to trade enquiries
- Improving our products and services
- Sending information about our products or services that we believe may be of interest to you, where you have given us permission to do so
- Market research purposes, to help us understand how we can improve our offer to customers
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How We Use Cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.
We use traffic log cookies to identify which pages are being used, helping us analyse data about webpage traffic and improve our website. We only use this information for statistical analysis purposes, after which the data is removed.
Overall, cookies help us provide you with a better website. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.
Links to Other Websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. We cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.
Controlling Your Personal Information
You may choose to restrict the collection or use of your personal information in the following ways:
- If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us
- We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so
- You may request details of personal information which we hold about you. If you would like a copy of the information held on you please contact us
- If you believe that any information we are holding about you is incorrect or incomplete, please contact us as soon as possible and we will promptly correct any information found to be incorrect
Your Rights (UK GDPR)
Under UK data protection law you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate personal data
- Request erasure of your personal data in certain circumstances
- Object to processing of your personal data
- Request restriction of processing of your personal data
To exercise any of these rights, or if you have any questions about this privacy policy, please contact us using the details on the Customers or Suppliers pages.
